ORDINAL REGRESSION ANALYSIS OF STUDENTS’ SATISFACTION WITH ACADEMIC SUPPORT SERVICES PROVIDED BY POLYTECHNICS IN GHANA.
A CASE STUDY OF KOFORIDUA POLYTECHNIC.
by Godfred, K . Abledu - Koforidua Polytechnic
A paper presented at Koforidua Polytechnic’s first Applied Research Conference
(3rd April, 2008)
The Student Satisfaction Survey was necessitated by the notion that students have needs and rights to participate in quality programmes and to receive satisfactory services. The main objective was to assess the satisfaction experienced by students in the various departments they are in contact with at the Polytechnic.
A 22 item questionnaire with a five point Likert scale was designed to collect feedback on academic support services. Proportional stratified sampling technique was used to select the sample for the survey.
Ordinal Regression was used to model students’ satisfaction derived from the academic support services provided by the school. The overall impression given by students was that they were highly satisfied with the services of all the departments they came in contact with at the Polytechnic. They were also highly satisfied with the quality of teaching and the helpfulness of library staff. However, they expressed low satisfaction about the non- availability of some books on their reading list in the library, lack of reading space in the library, late arrangement for examinations, and late release of examination results.
Recommendations have been made for the attention of departments and the intervention of management so that suitable action plans can be developed to address issues that give cause for respondents’ low satisfaction
Keywords: satisfaction, dissatisfaction, academic support services, teaching, learning and assessment, priority areas.